Privacy Policy for Sebastian Sunset Retreat LLC
At Sebastian Sunset Retreat LLC, we are committed to protecting the privacy and security of our guests' and website visitors' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, sebastiansunsetretreat.com, or use our vacation rental services.
By accessing or using our services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect various types of information from and about you, including:
- Personal Identification Information: This includes your name, email address, phone number, physical address, and payment information (e.g., credit card details) when you make a booking or inquiry through our site or third-party platforms like Airbnb.
- Booking Details: Information related to your stay, such as reservation dates, number of guests, special requests, and pet information if applicable.
- Communication Data: Records of your correspondence with us, including emails, phone calls, and messages sent via our website or booking platforms.
- Website Usage Data: Information about how you access and use our website, including your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits. This helps us understand visitor behaviour and improve our online presence.
- Information from Third-Party Platforms: When you book our properties through platforms like Airbnb, they may share certain personal and booking information with us to facilitate your reservation. Our handling of this data is also subject to their privacy policies.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide Services: To process your bookings, manage your stay, facilitate check-ins and check-outs, and provide guest support for our furnished 2-bedroom/2-bath vacation rentals in Sebastian, FL.
- Communication: To communicate with you regarding your bookings, inquiries, special offers, and important updates about our services.
- Service Improvement: To understand how our services are used, gather feedback, and enhance the guest experience, property amenities, and website functionality.
- Marketing and Promotions: With your consent, to send you information about promotions, new properties, or other news we think might be of interest to you. You can opt-out of these communications at any time.
- Legal Compliance and Security: To comply with legal obligations, enforce our terms and conditions, protect our rights and property, and prevent fraud or other illegal activities.
Disclosure of Your Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: To trusted third-party service providers who assist us in operating our business and providing services, such as payment processors, cleaning services, maintenance personnel, and IT support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Booking Platforms: Information is shared with platforms like Airbnb as necessary to manage your reservation.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the acquiring entity.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Data Protection Rights (GDPR)
For individuals located in the European Economic Area (EEA), the United Kingdom, and Switzerland, you have certain rights regarding your personal data under the General Data Protection Regulation (GDPR) and similar laws. These rights include:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us using the contact details provided below.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us so that we can take the necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Sebastian Sunset Retreat LLC
1062 Barber St, Sebastian, FL 32958